Billing

Billing is prepaid. Each workspace holds a wallet in AUD, funded in advance, and inference is drawn down against it.

The wallet

One wallet per workspace. Every API key in that workspace spends from it, and usage is debited per request as described in Usage and costs.

When the balance is exhausted, inference stops with 422 INSUFFICIENT_BALANCE — checked before the model runs, so exhausted balance costs you nothing but availability. Requests resume as soon as the wallet is funded; nothing needs to be re-enabled.

Plan for the floor

There is no grace balance on prepaid workspaces. If the wallet empties, every request from every key in that workspace fails until it is topped up. Set up auto top-up, or monitor the balance, if uptime matters.

Topping up

From Billing:

• Manually, by card, between $10 and $10,000 AUD per transaction.
• Automatically, by setting a threshold and an amount — when the balance falls below the threshold, we charge your default card and credit the wallet.

Auto top-up is the difference between a wallet that runs dry at 3am and one that doesn’t. If you rely on it, keep a valid default card on file — a failed charge is retried, but a card that has expired cannot succeed.

Credits may also reach your wallet as vouchers you redeem, or as credit grants issued by us. Both land in the same balance and are spent the same way.

Invoices

Invoices are generated and emailed with the PDF attached, and are also available at Invoices.

There is no periodic usage invoice

Because billing is prepaid, you are not invoiced monthly in arrears for what you consumed. Invoices are raised when money moves — a top-up — not on a calendar. Your record of consumption is Usage.

Invoices show the amount excluding GST, the GST component, and the total including GST.

Who receives them

Everyone in the workspace holding the owner, admin or billing admin role, plus the workspace’s configured billing email if it differs. Set the billing email to a monitored finance address rather than an individual, so invoices survive that person changing roles.

Access

Viewing invoices requires the billing:invoices permission, and changing payment details requires billing:update — see Team members and roles. A member or viewer cannot see invoices at all.

Failed payments

If a card charge fails we retry it, and email you when it fails and again if it fails finally. If you see one of those, fix the card in the app — a failed top-up does not stop existing balance from being spent, but it does mean the wallet will not be replenished.